1. Always expect the best.
    Believe in your employee's abilities.
2. Listen to your employees - study their needs.
    What do they like - believe - hate?
3. Set high standards.
    Make "positiveness" your constant companion.
4. To fail is not fatal - learn from failure.
    Failure should be a stepping stone to success.
5. Use role models - be a role model.
    A role model is worth a thousand words of encouragement.
6. Recognize and applaud achievement - immediately.
    Applause can move mountains.
7. Build "allegiance" - to you - to the group - to the organization.
    Espirit-de-corps - the binding catalyst.
8. Allow "strivers" to succeed.
    Don't build roadblocks - build confidence.
9. Discipline must be:
    Immediate
    Never a reward for failure.
    Always used as an extension to training.
    Never a weapon of partiality.
    Always used to reinforce standards.
    Never seen as a compromise.